Can TV and home appliance repair centers join Bigfix GSP?
Yes. Home appliance repair is a priority category on the Bigfix GSP network. TV repair centers, washing machine service centers, refrigerator repair shops, dishwasher technicians, and microwave oven repair centers are all actively onboarded. Home appliance repair orders — including insurance claims and OEM warranty jobs — represent the highest volume category routed through the Bigfix B2B network.
How do AC repair centers get B2B orders through Bigfix?
AC and air conditioning repair centers apply to the Bigfix GSP program and register for the AC service category. Once onboarded, you receive split AC repair orders, window AC service jobs, gas refill requests, installation contracts, and AMC leads — all sourced from insurance companies, OEM manufacturers, and consumers in your city. Orders are pre-authorized, and payment is tracked job-wise through the Bigfix platform once each job is completed and closed.
Is Bigfix GSP available for repair centers in Tamil Nadu, Karnataka, Kerala, and Andhra Pradesh?
Yes. Bigfix GSP has its strongest partner network in South India. We are actively onboarding TV, AC, washing machine, mobile, and laptop repair centers across Tamil Nadu (Chennai, Coimbatore, Madurai, Trichy), Karnataka (Bangalore, Mysore, Hubli, Mangalore), Kerala (Kochi, Thiruvananthapuram, Kozhikode), Andhra Pradesh (Vijayawada, Visakhapatnam, Tirupati), and Telangana (Hyderabad, Warangal).
What exactly is the Bigfix GSP program?
GSP stands for General Service Partner. It is Bigfix's authorised repair center program that connects verified private multi-brand repair centers with B2B and B2C repair orders. Once you join, Bigfix routes insurance claim jobs, brand warranty repairs, and consumer repair requests to your center — based on your city, device category, and repair capability level.
What are L1, L2, L3, and L4 repairs?
These are repair capability levels. L1 covers basic repairs like screen and battery replacement, doorstep service, and installation. L2 is board or module-level repair — charging ICs, sub-boards, compressor replacement. L3 is chip-level and BGA work requiring specialized equipment like microscopes and BGA rework stations. L4 covers refurbishment, quality certification, and factory-level service. Bigfix assigns orders based on your registered capability level.
What types of orders will my center receive?
You will receive two types: B2B orders from insurance companies and device brands (pre-authorized insurance claims, OEM warranty repairs, returns processing, and buyback audits), and B2C orders from consumers in your city (out-of-warranty repair, installation, doorstep service). Orders are matched to your device categories and repair level.
Can I offer doorstep repair through Bigfix?
Yes. If your center has a field service team, you can register for doorstep service orders — which include home appliance installation, AC fitting and gas refill, and L1 device repairs at the customer's location. Doorstep orders are routed separately from in-center jobs.
Is there a fee to join the Bigfix GSP program?
There is a nominal onboarding fee that gives you full access to the Bigfix Servicer platform, partner order bank, and support. This is a one-time fee — there are no monthly charges to receive orders.
How soon will I start receiving orders after applying?
Once your KYC is verified and your profile is activated on the platform — typically within 48–72 hours of application — orders in your city and category begin routing to your dashboard. Our team personally onboards each new partner to ensure a smooth start.
How are payments processed?
All job earnings are credited to your Bigfix partner wallet upon job closure. You can view your balance in real-time and request payouts to your registered bank account. B2B insurance and OEM job payments follow agreed billing cycles with the respective client.
Do I need GST registration to apply?
GST registration is not mandatory to apply. However, most B2B insurance claim and OEM warranty orders require GST-compliant invoices, so registered centers qualify for a significantly larger range of B2B jobs. We recommend registering if you plan to take on B2B work at scale.
