What exactly is the Bigfix GSP program?
GSP stands for General Service Partner. Bigfix GSP connects verified
multi-brand repair centres with B2B and B2C service opportunities.
Depending on your location, service category and repair capability,
you can receive insurance claims, OEM warranty jobs and consumer
repair requests through the Bigfix platform.
Can TV and home appliance repair centres join Bigfix GSP?
Yes. Bigfix GSP supports multiple home appliance categories including
TVs, washing machines, refrigerators, microwave ovens and other
supported appliances. Repair centres can register based on the
categories and technical capabilities they actually handle.
How do AC repair centres get orders through Bigfix?
AC service centres can register for the relevant AC service category
and receive suitable service opportunities based on their location,
capability and availability. Depending on the program, jobs may
include AC repair, installation, gas-related service and other
supported requirements from B2B and consumer channels.
What types of repair orders can a GSP partner receive?
Orders can include B2B jobs from insurance and brand programs as well
as B2C service requests from consumers. Depending on your registered
capabilities, this may include warranty repairs, insurance claims,
out-of-warranty repairs, installations, doorstep service and other
supported service requirements.
What are L1, L2, L3 and L4 repair capabilities?
These levels represent different repair capabilities. L1 generally
covers basic service and component replacement, while L2 involves
module or board-level work. L3 can include advanced chip-level or
specialised electronic repair, and L4 represents higher-level
refurbishment or advanced service capabilities. You should register
only for the levels your centre is equipped and trained to handle.
Will Bigfix take away my existing customers?
No. Bigfix GSP is designed to provide an additional source of
business. You can continue serving your existing walk-in, direct and
other customers while also handling eligible Bigfix jobs through the
platform.
Do I have to accept every Bigfix order?
No. You should accept jobs that match your registered capabilities
and available capacity. Reviewing the job before accepting it helps
ensure that you can complete the work within the required service
conditions and turnaround time.
Can I reject an order if my centre is already overloaded?
Yes. It is better to decline a job that you genuinely cannot execute
than to accept it and fail to meet the committed turnaround time.
However, repeated cancellations or poor fulfilment may affect your
service performance and future order allocation.
Can I use my own technicians for Bigfix orders?
Yes. Your centre can use its own trained technicians, provided they
meet the capability and quality requirements for the relevant service
category. The GSP partner remains responsible for the technicians
working under its centre.
Can I provide doorstep repair services through Bigfix?
Yes, if your centre has the required field-service capability.
Doorstep opportunities can include supported appliance installations,
AC services and eligible device repairs at the customer's location.
Your registered capabilities and service availability determine which
opportunities are suitable for your centre.
Will I know how much I will earn before starting a job?
For jobs with predetermined or pre-authorized commercial terms, the
applicable value is communicated through the order process. For
estimate-based jobs, the repair scope and estimate need to be
approved before proceeding. The important principle is to understand
the approved job value before carrying out chargeable work.
How are payments processed?
Payment timing depends on the order type, client program, job closure
and verification requirements. The Bigfix platform provides
job-wise payment tracking, while settlement terms may vary between
different programs.
Is there a fee to join the Bigfix GSP program?
Bigfix GSP does not require you to pay a franchise fee to operate as
a partner. Any applicable commercial terms, service charges or
program-specific conditions should be reviewed during onboarding
before accepting jobs.
Will Bigfix guarantee a fixed monthly income or number of orders?
No. Bigfix provides access to an order network, but actual order
volume can vary based on geography, service category, customer
demand, client programs, availability and partner performance.
GSP should be viewed as an additional business channel rather than a
guaranteed monthly income.
Do I need GST registration to become a GSP partner?
GST requirements can vary depending on the type of work and client
program. Some B2B insurance and OEM jobs may require GST-compliant
invoicing. During onboarding, you can provide your applicable
business and tax details so the relevant opportunities can be
determined for your centre.
Can I remain authorised by other brands while working with Bigfix?
Yes, provided there is no contractual conflict with your existing
brand or service agreements. Bigfix GSP is intended to support
multi-brand repair businesses, allowing eligible centres to expand
their business without automatically giving up their existing
partnerships.
Is Bigfix GSP available across South India?
Bigfix is expanding its partner network across multiple locations
and service categories. Repair centres in Tamil Nadu, Karnataka,
Kerala, Andhra Pradesh, Telangana and other supported locations can
apply based on their service capabilities and coverage requirements.
What happens if a repair is more complicated than expected?
If the actual repair requirement is different from the original
diagnosis, the partner should raise the issue through the applicable
Bigfix process and submit the required diagnosis or revised estimate.
Additional chargeable work should not be started without the
required approval.
What happens if a customer complains about my repair?
The GSP partner is responsible for the quality of the service it
performs. Bigfix provides the platform and operational process to
manage the job, while the partner is expected to address workmanship,
turnaround-time and service-related issues according to the
applicable program requirements.
Can I see my job and payment history?
Yes. The Bigfix Servicer platform is designed to provide digital
tracking of jobs and payments, helping partners manage their work,
job status, service records and payment information without relying
entirely on paper records or separate conversations.
